Frequently Asked Questions

View our most frequently asked questions below. Still have questions that you can't find below? Feel free to text us and we will point you in the right direction!

Leasing/Rent Information

How can I apply for an apartment? Expand FAQ Close FAQ

Our application process is online and entirely paperless making the process smooth and efficient for you. From our website, click Apply in the top menu bar or by choosing a floor plan, then unit, then clicking Apply Online.

What if I’m not ready to apply? What other options are there? Expand FAQ Close FAQ

If you’re not ready to apply, click Email Us to send us your questions, or stop by to visit our community. Our pricing does change daily so we encourage you to apply as soon as possible to lock in the current rate.

What are the lease terms that are offered? Expand FAQ Close FAQ

We offer lease terms from 3 to 12 months, with different pricing options for each term.

How long do I have to move-in to my apartment? Expand FAQ Close FAQ

You may apply to move-in starting the date the unit is available. The unit can be moved in to within seven (7) days afterwards.

Does it cost anything to take a tour? Expand FAQ Close FAQ

Absolutely not! There is no charge to view our apartments and community amenities.

What is included in the rent price? Expand FAQ Close FAQ

The price shown on our website just includes your rent.  All residents pay for electric which is setup by you and placed in your name through Duke Energy.  Water, sewer, a utility admin fee, an $8 City of Charlotte trash fee and $2.75 pest control fee are billed by our third party billing company – 1st of month.  In addition, our community provides tech amenity for cable/internet, which is $70 per month and valet trash, which is $25 per month.  

Do I have to make an appointment, or do you accept walk-ins? Expand FAQ Close FAQ

With our self-guided tour process, you do not need an appointment. Stop in any time during office hours and we'll create a tour path specific to what you want to see!

Can I get a price reduction if I sign a longer lease or pay for rent a year in advance? Expand FAQ Close FAQ

We offer a variety of lease terms, and the prices vary based on the length of the lease. We do not offer a discount for paying a year in advance.

What is the renters’ insurance policy? Expand FAQ Close FAQ

We require renter’s insurance with a liability protection up to 100,000 for the protection of our community.  We also recommend you obtain personal renter’s insurance for the protection of your belongings.  We do offer Resident Indemnity Management insurance. Click here for more information.

What fees will I need to pay if I have to break my lease? Expand FAQ Close FAQ

We require a 60-day notice to vacate and there is a termination fee equal to 2 month's rent. Please review your specific lease for details on the termination policy.

How do I pay my rent online? Expand FAQ Close FAQ

Visit your Resident Portal, and click Make a Payment.

What schools are you zoned for? Expand FAQ Close FAQ

Cottonwood Reserve is zoned for Steele Creek Elementary, Kennedy Middle, and Olympic High. 

The Apartments

Do you have furnished apartments? Expand FAQ Close FAQ

We have one furnished apartment available.  Please contact us for additional details. 

Do all of your apartments have the same finishes? Expand FAQ Close FAQ

The apartment finishes vary to give you options.  Click into any available floor plan to see the amenity description of each individual apartment.

Do all of your apartments include washer and dryer? Expand FAQ Close FAQ

Yes, all apartments include a washer and dryer. The Scarlet floor plan includes a stack-able washer/dryer, and the remaining 1, 2, and 3 bedroom floor plans include a full-size side-by-side washer and dryer.

How do I setup electricity? Expand FAQ Close FAQ

Once you apply and receive approval, you will contact Duke Energy at 800-777-9898 to set up electric service prior to moving in. Provide them with your lease start date and address.

What do you look for in the application? Expand FAQ Close FAQ

We use third-party, independent screening service that views your credit, rental history, and employment history. They also complete a background check.

Who is the provider for internet and cable in this area? Expand FAQ Close FAQ

Our cable and internet is provided as part of our Tech Amenity package.  The service provider is Spectrum. The Tech Amenity package provides high speed wired and wireless internet internet and Spectrum's "Select" television line-up including over 130 channels. Wireless internet access is also available throughout the community.  

Our Policies

What is your pet policy? Expand FAQ Close FAQ

We welcome up to two furry friends, and we do not have a weight limit. There is a $250 pet fee per pet and $10 monthly pet rent per pet. Currently, the restricted breeds are Akita, Chow, Doberman, Pit Bull, Rottweiler, American Staffordshire Terriers, English Staffordshire Bull Terriers, Mastiffs, wolf hybrids or any other breed with dominant traits geared towards aggression.  Dogs of other breeds mixed with any of the restricted breeds are not allowed. 

What is the parking policy? Expand FAQ Close FAQ

Parking is first come first serve. There are parking lots in front of and behind buildings throughout the community. Residents must provide vehicle registration to receive a parking permit to park anywhere within the gate, and visitors must park in visitor parking or outside the gate.

How do I transfer to a new apartment? Expand FAQ Close FAQ

To transfer to a new apartment, please contact the office to discuss transfer options. The transfer fee is $250.

Will I be allowed to sublet my apartment? Expand FAQ Close FAQ

No, we do not allow sublets.

Our Amenities

Do you have garages? Expand FAQ Close FAQ

Yes, we do have garages! The Scarlet floor plan has an attached garage included in the rent.  We also have detached garages available to rent.  The monthly garage rental fee is $110 per month.  Each garage is 10' x 20'.

Do you have storage units available? Expand FAQ Close FAQ

Yes, there are storage units buildings 3 and 4. The monthly storage rental fee is $50 per month.  Each storage is 5' x 8'.

How do I receive packages? Expand FAQ Close FAQ

Packages can be sent through any courier and delivered to our leasing office.  

How do I send packages? Expand FAQ Close FAQ

With our "Shipping Made Easy" process, you can ship packages by dropping them off in our leasing office.  We'll hand them to the courier for you! Click here to learn more.

What are the hours for the amenities? Expand FAQ Close FAQ

Residents receive 24-hour access to fitness center and spin center.  The basketball and racquetball courts are open daily 8am-10pm.  The pool area is open daily from dawn to dusk with the exception of Mondays when it opens at 1pm. 

How accessible is the team at the local office? Expand FAQ Close FAQ

Our staff is available during office hours to assist you seven days a week! You can also email us anytime, and we’ll respond during office hours. All of our communities offer 24-hour emergency maintenance, as well–simply call us and a member of our service team will come out for emergency maintenance requests.