Frequently Asked Questions

    Click on one of the links below to review the FAQs for that section, or scroll down to read all FAQs!
    Cottonwood Reserve |  Future Residents |  Current Residents |  Cottonwood Residential Communities  

    Cottonwood Reserve

    What is your pet policy?
    We welcome up to two furry friends, and we do not have a weight limit. There is a $250 pet fee per pet and $10 monthly pet rent per pet. Currently, the restricted breeds are Akita, Chow, Doberman, Pit Bull, Rottweiler, American Staffordshire Terriers, English Staffordshire Bull Terriers, Mastiffs, wolf hybrids or any other breed with dominant traits geared towards aggression.  Dogs of other breeds mixed with any of the restricted breeds are not allowed. 

    Do all of your apartments have the same finishes?
    The apartment finishes vary to give you options.  Click into any available floor plan to see the amenity description of each individual apartment.

    Do all of your apartments include washer and dryer?
    Yes, all apartments include a washer and dryer. The Scarlet floor plan includes a stack-able washer/dryer, and the remaining 1, 2, and 3 bedroom floor plans include a full-size side-by-side washer and dryer.

    Do you have garages?
    Yes, we do have garages! The Scarlet floor plan has an attached garage included in the rent.  We also have detached garages available to rent.  The monthly garage rental fee is $110 per month.  Each garage is 10' x 20'.

    Do you have storage units available?
    Yes, there are storage units buildings 3 and 4. The monthly storage rental fee is $50 per month.  Each storage is 5' x 8'.

    What is the parking policy at Cottonwood Reserve? 
    Parking is first come first serve. There are parking lots in front of and behind buildings throughout the community. Residents must provide vehicle registration to receive a parking permit to park anywhere within the gate, and visitors must park in visitor parking or outside the gate.

    What is included in the rent price?
    The price shown on our website just includes your rent.  All residents pay for electric which is setup by you and placed in your name through Duke Energy.  Water, sewer, a utility admin fee, an $8 City of Charlotte trash fee and $2.75 pest control fee are billed by our third party billing company – 1st of month.  In addition, our community provides tech amenity for cable/internet, which is $70 per month and valet trash, which is $25 per month.  

    How do I setup electricity?
    Once you apply and receive approval, you will contact Duke Energy at 800-777-9898 to set up electric service prior to moving in. Provide them with your lease start date and address.

    Who is the provider for internet and cable in this area?
    Our cable and internet is provided as part of our Tech Amenity package.  The service provider is Spectrum.

    What is the Tech Amenity package?
    The Tech Amenity package provides high speed wired and wireless internet internet and Spectrum's "Select" television line-up including over 130 channels. Wireless internet access is also available throughout the community.  

    What are the lease terms that are offered? 
    We offer lease terms from 3 to 12 months, with different pricing options for each term.

    What are the hours for the amenities?
    Residents receive 24-hour access to fitness center and spin center.  The basketball and racquetball courts are open daily 8am-10pm.  The pool area is open daily from dawn to dusk with the exception of Mondays when it opens at 1pm. 

    What schools is Cottonwood Reserve zoned for?
    Cottonwood Reserve is zoned for Steele Creek Elementary, Kennedy Middle, and Olympic High. 

    Go to top

    For Future Residents

    How can I apply for an apartment?
    Our application process is online and entirely paperless making the process smooth and efficient for you.  From our website, click Apply in the top menu bar or by choosing a floor plan, then unit, then clicking Apply Online.

    What if I’m not ready to apply? What other options are there?
    If you’re not ready to apply, click Email Us to send us your questions, or stop by to visit our community. Our pricing does change daily so we encourage you to apply as soon as possible to lock in the current rate.

    How long do I have to move-in to my apartment? 
    You may apply to move-in starting the date the unit is available.  The unit can be moved in to within seven (7) days afterwards.

    What do you look for in the application?
    We use third-party, independent screening service that views your credit, rental history, and employment history. They also complete a background check. 

    Do you have furnished apartments?
    We have one furnished apartment available.  Please contact us for additional details.  

    Does it cost anything to take a tour?
    Absolutely not! There is no charge to view our apartments and community amenities. 

    Do I have to make an appointment, or do you accept walk-ins?
    No, you do not need an appointment.  

    Can I get a price reduction if I sign a longer lease or pay for rent a year in advance?
    We offer a variety of lease terms, and the prices vary based on the length of the lease. We do not offer a discount for paying a year in advance.

    What is the renters’ insurance policy?
    We require renter’s insurance with a liability protection minimum of $100,000 for the protection of our community.  We also recommend you obtain personal renter’s insurance for the protection of your belongings.  We do offer Resident Indemnity Management insurance. Click here for more information.

    How accessible is the team at the local office?
    Our staff is available during office hours to assist you seven days a week! You can also email us anytime, and we’ll respond during office hours. All of our communities offer 24-hour emergency maintenance, as well–simply call us and a member of our service team will come out for emergency maintenance requests.

    Go to top

    For Current Residents

    How do I receive packages?
    Packages can be sent through any courier and delivered to our leasing office.  

    How do I send packages?
    With our "Shipping Made Easy" process, you can ship packages by dropping them off in our leasing office.  We'll hand them to the courier for you!  Click here to learn more.

    What fees will I need to pay if I have to break my lease?
    We require a 60-day notice to vacate and there is a termination fee equal to 2 month's rent. Please review your specific lease for details on the termination policy.  

    How do I pay my rent online?
    Visit your Resident Portal, and click Make a Payment.

    How do I transfer to a new apartment?
    To transfer to a new apartment, please contact the office to discuss transfer options within Cottonwood Reserve as well as additional options if you are relocating out of the area.  The transfer fee is $250.

    Will I be allowed to sublet my apartment?
    No, we do not allow sublets.

    Go to top



    Cottonwood Residential Communities

    Where are other Cottonwood Residential communities located?
    We are located throughout the United States.  Click here to see all of our communities. 

    Go to top